Please ensure you bring your Medicare card and debit card to each session.
* Group Therapy (min 2 people) Traning Workshops and training consultation fee’s vary and will be discussed prior to attendance at workshops/group therapy.
Consideration will be given to bulk bill clients and can be discussed on an individual basis.
It is expected that all fees will be paid on the day of attendance. We accept cash and EFTPOS and with Medicare Eziclaim, your Medicare refund is deposited directly into your account on the day.
All accounts not settled on the day will incur an account keeping fee of $15.
If accounts are outstanding beyond seven days, no further appointments will be offered in the practice, until outstanding accounts are cleared.
Please note cancellations (less than 24 hours notice) and failure to attend scheduled appointments attract a client charge.
Our cancellation policy is important to know, because it will keep your costs down.
In order for us to be able to fill the appointment time please allow us 48 hours notice of a cancellation. If you cancel between 24-48 hours before your appointment you will incur a charge of $50.00.
If you cancel within 24 hours of your appointment, or if you fail to attend your appointment, you will be charged the full fee ($169) for your missed appointment. These fees will still be charged to clients who are healthcare card holders or ATAPS clients.
A reminder text will be sent prior to the scheduled appointment time; however this is done as a courtesy. Please note that you are responsible for attending appointments, even when a reminder has not been sent.
We do understand that sometimes exceptional circumstances do occur and in some cases the fee may be waived; please discuss this with service staff.